Freight Forwarder - Warehouse Operations Improvements
Freight forwarding company added domestic warehousing as an additional offer to its shipping customers. Poor warehouse practices resulted in profit losses in all warehouse activities.
Identified poor warehouse practices and redesigned work flows. Created improvement plans and changed warehouse organisational structure. Introduced RF scanning and performance boards sharing data around daily activity. Introduced a safety culture and 5S to ensure compliance with safety legislation. Result was an increase in service and profit for all warehouse customers.