Freight Forwarder

Freight Forwarder - Warehouse Operations Improvements

Issue:
Freight forwarding company added domestic warehousing as an additional offer to its shipping customers. Poor warehouse practices resulted in profit losses in all warehouse activities.

Solution:
Identified poor warehouse practices and redesigned work flows. Created improvement plans and changed warehouse organisational structure. Introduced RF scanning and performance boards sharing data around daily activity. Introduced a safety culture and 5S to ensure compliance with safety legislation. Result was an increase in service and profit for all warehouse customers.